Refund and Returns Policy

1. Overview

At ATCS India, we aim to ensure complete customer satisfaction. Our Return and Refund Policy provides clear guidelines on returning products and obtaining refunds where applicable.

2. Eligibility for Returns

Products or services purchased directly from ATCS India are eligible for returns under the following conditions:

  • Damaged or Defective Products: If you receive a product that is damaged, defective, or incorrect, please notify us within 7 days of receipt. We will assess the issue and arrange for a replacement, repair, or refund.
  • Conditions of Returns: Products must be in original packaging, unused, and include all accessories, documentation, and proof of purchase to qualify for a return.

Please note that certain products and services may not be eligible for returns. For specific items, refer to the product page or contact our customer support.

3. Process for Returns

  1. Contact Support: Initiate a return by reaching out to our support team at Info@atcsindia.in or through our contact form on the website.
  2. Return Authorization: Once eligibility is confirmed, you will receive a Return Authorization Number (RAN) and instructions for sending the item back.
  3. Return Shipping: Customers are responsible for return shipping costs, except for cases of damaged or defective items. It is recommended to use a trackable shipping service to ensure a safe return.

4. Refunds

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of the refund:

  • Approved Refunds: Refunds will be processed back to the original payment method within 7-10 business days.
  • Partial Refunds: In certain cases, partial refunds may be granted for items that show signs of use or incomplete packaging.

Non-refundable items: Certain items or services may not be eligible for a refund, including:

  • Digital products once downloaded
  • Custom orders or services

5. Exchanges

For exchanges, please initiate the process by contacting our support team. We will confirm if an exchange is possible and guide you through the necessary steps.

6. Late or Missing Refunds

If you haven’t received your refund within the specified time frame, please first check with your bank or credit card provider, as processing times may vary. If issues persist, contact our support team for further assistance.

7. Contact Us

For questions about our Return and Refund Policy or specific concerns about a recent purchase, reach out to us at:

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