1. Overview
At ATCS India, we are committed to delivering your order efficiently and securely. Our policy outlines delivery timelines, associated charges, and the regions we serve.
2. Shipping Regions
Currently, ATCS India ships within India and to selected international locations. Availability for specific products may vary based on the region.
3. Order Processing Times
- Domestic Orders: Orders are processed within 1-2 business days after confirmation.
- International Orders: Processing for international orders may take 2-3 business days due to additional paperwork.
Please note: Orders placed on weekends or public holidays will be processed the next business day.
4. Estimated Delivery Times
- Within India:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-4 business days
- International Shipping:
- Standard International Shipping: 10-20 business days
- Expedited International Shipping: 7-10 business days
Delivery times may vary due to unforeseen circumstances like customs delays or extreme weather conditions.
5. Shipping Charges
- Domestic Shipping Charges: Calculated based on package weight, dimensions, and destination, with fees displayed at checkout.
- International Shipping Charges: Vary based on destination, weight, and service type, with any additional customs fees or duties being the responsibility of the recipient.
6. Tracking and Order Updates
Upon shipping, you’ll receive a confirmation email with a tracking link to monitor your package’s progress. Updates are available through the link, with estimated delivery dates provided by our courier partners.
7. Failed Delivery Attempts and Re-Shipping
If delivery fails due to an incorrect address or unavailability, re-shipping charges may apply. Orders returned due to failed delivery attempts may incur additional fees for reshipment.
8. Lost or Damaged Packages
For packages that arrive damaged or do not arrive within the estimated timeframe, please contact us at Info@atcsindia.in so we can initiate a claim and provide assistance.
9. Customer Support
For shipping inquiries, please contact:
- Email: Info@atcsindia.in
- Customer Support: Available through our website’s contact form
Thank you for choosing ATCS India. We look forward to providing you with a seamless delivery experience!